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Privacy Policy

Introduction

All Climate Heating and Air is committed to protecting your privacy. This statement details the steps we take to protect your personal information when you visit our website. It describes the personal information that we collect, the purposes for which we use such information, and your choices regarding our use of it. The steps we take to protect your personal information and how you can review and correct your personal information are also covered here. By accessing our website, you are consenting to the information collection and use practices described in this privacy statement.

Our collection of information

Information collected directly from you. Generally, you can visit All Climate Heating and Air’s website without entering any personal information. On certain pages, we may ask you for personal information to provide a service or carry out a transaction that you have requested. The personal information we collect may include:

contact details, such as your name, title, company/organization name, e-mail address, telephone and fax numbers, and physical address;

  • your email marketing preferences;
  • financial information (including credit card or account information);
  • information used to customize and facilitate your use of our website, including login and technical information;
  • inquiries about and orders for our products and services;
  • information that assists us in identifying the products and services that best meet your requirements;
  • feedback from you about our website and our products and services generally.

You are not required to provide any of this information, but if you do not, we may not be able to provide you the requested service or complete your transaction.

Our use of information

Services and transactions. We use your personal information to deliver services or carry out transactions you have requested, such as providing information on All Climate Heating and Air products, registering purchased products, processing product orders, handling warranty claims, replacing product manuals, answering customer service requests, facilitating use of our website, and so forth. In order to offer you a more consistent experience in your interactions with All Climate Heating and Air, information collected by our website may be combined with information we collect by other means.

Website improvement. We may use your personal information to improve our website and related All Climate Heating and Air products or services, or to make our website easier to use by eliminating the need for you to repeatedly enter the same information or by customizing our website to your particular preference or interests.

Communications.With your permission, we may use your personal information gathered via our website to inform you of products or services available from All Climate Heating and Air. When collecting information that might be used to contact you about our products and services, we will always give you the opportunity to opt-out of receiving such communications. Moreover, each email communication we send includes an unsubscribe link allowing you to stop delivery of that type of communication. If you elect to unsubscribe, we will remove you from the relevant list within 10 business days.

Our use of cookies and web beacons

Cookies are small files that website save to your hard disk or to your browser’s memory. We may use them to track the number of times you have visited the site, to track the number of visitors to the site, to determine and analyze visitors’ use of our sites (including the effectiveness of online advertising), to store information that you provide such as your preferences, and to store technical information useful for your interactions with our website. We may use session cookies (cookies that are deleted when your browser session ends) to store your user ID, elements of your user profile, to facilitate your movement around our website (particularly in connection with information searches and order placement) and other information useful in administering the session. You have the ability to accept or decline cookies. Most Internet browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies or to notify you when a cookie is being placed on your computer. If you choose to decline cookies, you may not be able to fully experience the features of All Climate Heating and Air’s website or other website that you visit. Our sites also may contain electronic images known as web beacons – sometimes called single-pixel gifs – that allow us to count the number of users who have visited those pages. We may include web beacons in promotional e-mail messages or Newsletters in order to determine whether messages have been opened and acted upon.

Disclosure of your personal information

Except as described below, personal information you provide to All Climate Heating and Air through our website will not be shared outside of All Climate Heating and Air and its controlled subsidiaries and affiliates without your permission.

Disclosure to service providers. All Climate Heating and Air contracts with other companies to provide services on our behalf, such as hosting website, sending out information, processing transactions, and analyzing our website. We provide these companies with only those elements of your personal information they need to deliver those services. These companies and their employees are prohibited from using that personal information for any other purpose.

Disclosure to distributors. In responding to a request made by you, we may share your personal information with companies that distribute our products. In those cases, we provide these companies with only those elements of your personal information they need to respond to your request, and these companies and their employees are prohibited from using that personal information for any other purpose. In some cases, we may seek your permission to share your information with distributors for marketing purposes other than responding to a request from you. However, we will not share your information for such marketing purposes unless we have obtained your express consent to do so.

Disclosure in connection with transactions.. In connection with certain transactions, we may disclose some or all of your personal information to financial institutions, government entities, and shipping companies or postal services involved in fulfillment.

Disclosures in connection with acquisitions or divestitures. Circumstances may arise where for strategic or other business reasons All Climate Heating and Air decides to sell, buy, merge or otherwise reorganize businesses in some countries. Such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or receiving it from sellers. It is All Climate Heating and Air’s practice to seek appropriate protection for information in these types of transactions.

Disclosure for other reasons. We may disclose personal information if required to do so by law or in the good-faith belief that such action is necessary to comply with legal requirements or with legal process served on us, to protect and defend our rights or property, or in urgent circumstances to protect the personal safety of any individual.

Security

All Climate Heating and Air is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access that are located in facilities to which access is limited. For sites to which you login, it is your responsibility to ensure the security of your password and not to reveal this information to others. When you move around a site to which you have logged in, or from one site to another that uses the same login mechanism, we verify your identity by means of an encrypted cookie placed on your machine.

Reviewing your personal information

In some cases, you can review and correct personal information provided through our website by going to the page on which you provided the information. In all cases, you can make a request to review and correct your personal information collected via our website or ask All Climate Heating and Air to stop using it by completing our Contact Us form. We may take steps to verify your identity before providing you access to your personal information. You can help us to maintain the accuracy of your information by notifying us of any change to your mailing address, phone number, or e-mail address.

Children’s information

All Climate Heating and Air does not knowingly collect information from children and does not target or direct its website to children.

Enforcement of this privacy statement

If you have questions regarding this statement or our handling of your personal information, please Contact Us. We will promptly address your concern and strive to reach a satisfactory resolution.

Changes to this privacy statement

All Climate Heating and Air may occasionally update this privacy statement. When we do, we will revise the “last updated” date at the top and bottom of the privacy statement. We will obtain your opt-in consent for any updates to this privacy statement that materially expand the sharing or use of your personal information in ways not disclosed in this privacy statement at the time of collection.